What is the alcohol percentage of Latanda?
Latanda is a non-alcoholic beverage range made from the unfermented juice of two separate white grape varietals– namely, Colombard (Latanda 205 Gourmet) and Muscat de Alexandria (Latanda Premium).
How is Latanda different from other grape juices?
Latanda is a single varietal “Product of Stellenbosch”– made from fresh seasonal grapes which are pressed and bottled just days after picking.
Most other juices are reconstituted from “100%” pasteurised grape concentrate made from all manner of grapes— often ‘reject’ fruit which fails make the grade for wine-making or table consumption. This concentrate is then preserved using various chemical processes and stored until producers are ready to thin it out with water and/or deflavoured fruit juice (often pear or apple) to take to market.
Latanda is an estate-grade product, made under the watchful eye of some of Stellenbosch’s most experienced vintners.
How long can Latanda last in my cupboard?
If stored correctly at room temperature and out of direct sunlight, Latanda can easily last for up to 3 years.
Is Latanda suitable for diabetics?
As much as Latanda contains no added cane sugar (sucrose), it does contain natural sugars that are found in grapes, namely glucose and fructose— which can be harmful to diabetics.
Does Latanda contain any sulphur?
Yes. There is a trace quantity of sulphur in the juice as the grapes we use to make Latanda are sprayed with sulphur while on the vine to prevent mildew, and trace quantities are added in the factory process to prevent fermentation. As such, the trace levels of sulphur in our grape juice compares favourably to that of wine produced by South Africa’s leading wine estates.
Is Latanda organic?
While we take great care to ensure that the grapes used to make Latanda are farmed responsibly, our product is not organic.
Why is Latanda carbonated?
The bubbles serve to give the palate a refreshing lift. And we also happen to think bubbles are fun and festive.
Do You Use Any Artificial Colouring?
No, we do not. While our red grape juices are not “true reds” in the sense that they are made from white -skinned grapes rather than red-skinned grapes, we use a red grape skin extract to colour our product, and not industrial food colouring.
What is the minimum number of bottles I can order online?
The minimum number of bottles you can order online for delivery is 6. Thereafter orders must be in multiples of 6, i.e. 6, 12, 18, 24, and so on.
Do I get a discount the more I buy?
There is a slight cost advantage to you in terms of cost per bottle the more you purchase. However, courier fees are always calculated based on volume, weight and location.
Is there anywhere I can walk in and buy Latanda?
We have a growing list of stockists how carry our product. Click here to find one nearest to you.
Do you deliver to my area?
The answer is yes if you live in South Africa. We deliver nationwide in South Africa– as long as our courier can drive to you, we can deliver to your door. Unfortunately we do not delivery to post boxes.
How long will it take to deliver?
We aim for parcels to be delivered in 2 – 5 working days via courier.
How much do you charge for delivery?
Our shipping charges vary by destination, the weight and volume of your order. This information will be made available as you complete the online checkout process.
Do you deliver to my door?
Yes. We courier your box(es) of Latanda directly to any delivery address you provide. So, we can deliver to your home or work. We can even deliver to your family and friends as a gift from you.
Is my order insured?
Yes, any Latanda you order online for delivery is insured against loss in transit and breakage.
How will I know when my Latanda is being shipped?
As soon as your order is shipped we will alert you via email, and send you a tracking number that you can use to monitor delivery progress.
Payment Options
What payment methods do you offer?
We have four payment options available when you check out. You can use Credit card, Cheque card, Instant EFT and Bitcoin all done via PayFast.
Can I pay using a debit card?
Yes, if your Debit card has a CVV number and an expiry date, as well as a Visa, Mastercard, Diners Club or American Express logo, you can use it to make your payment.
What is a CVV number?
The CVV Number (Card Verification Value) on your credit card or debit card is a 3 digit number on VISA® and MasterCard® branded credit and debit cards. On your American Express® branded credit or debit card it is a 4 digit numeric code that appears on the front of the card.
How do I pay using a credit card?
When you place your order you will be directed to a secure payment page where you will select credit card as the payment option where you can enter your credit card details. This process is safe and secure. Our payment gateways only use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.
Is paying by credit card safe?
We know this is a worry for some folk, especially first-timers. But, yes, they’re safe. All credit card transactions take place on a secure page (your address bar will appear green). Our payment gateways only use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.
How do I pay via EFT?
Once you have selected EFT as your payment option at the checkout click “order and pay now”. The next page will have all our bank details for you to make the payment. If you have already passed this point then you will receive an order confirmation email once you have selected EFT as your method of payment. This email will have our banking details or refer to bank details listed above.
Please make sure you use your order number as the reference number. Send proof of payment to accounts@latanda.co.za and your payment will be processed within the next 2-3 working hours. We can only accept official bank generated PDF proof of payment. Unfortunately copied text will not be accepted.
Can I place an order and pay only when collecting or on delivery?
Unfortunately not. All orders must be placed and paid for online before an order can be processed in our warehouse.
Can I order gifting packages?
We don’t currently accept online orders for our gifting. We handle bespoke orders that require you to contact us directly to place. Please email us at info@latanda.co.za for more information on our gifting options.
Do you have a customer service line?
We’d love to have a 24/7 telesales team ready to take your call, but we’re not quite there yet. For any queries, please email us on service@latanda.co.za
How do I exchange my order?
If we have delivered the wrong product, a faulty product, or if you received your order and it was not in one piece please send us an email at service@latanda.co.za . We will do our best to rectify this as quickly as possible.
How long do I have to return an order?
If on receiving your order you are not delighted with your purchase, drop us an email at service@latanda.co.za within 7 days and we will gladly collect it (courier expense will be for the customer’s account) and provide you with a refund provided the Latanda is unopened and in its original condition and packaging.
Although seldom charged, we reserve the right to charge a 10% administration fee for returned orders should the returns process incur significant administration expenses.
When can I expect my refund?
We will make sure your refund is back in your account within 7 days of receiving your returned product if not sooner.